Here you'll find all the info you need about how to return your items.

 

-What should I do to start the return?

Before taking any actions, please kindly contact with us for detailed and personalized return plan to avoid any disputes caused by unexpected returns.

You can contact with us regard your order via below:

📩 jbextension@jbextension.com / jbextension86@gmail.com

IG: @jbextension.hair    Whatsapp: +39 327 798 1370

 

-How long after purchase can I still return the product?

We accept return within 7 days of receipt providing the product is still with labels on and in the original condition.

Please notice that we cannot accept back products from which the tags are removed or products which are in condition that indicates the product may have been used, unless faulty.

 

-Should I pay for the return shipping & how much does it cost?

The return postage depends on the shipping distributor you choose. You can consult with your local post office for detailed charge.

We offer free return if any quality issue with the product, in which case the return receipts should be kept well as proof of reimbursement.

The return postage will be covered by customer if the return is raised solely due to unsuitable color or style, or other reasons not related to product quality.

 

-Can I exchange my item?

We suggest customers to obtain a replacement item quicker by placing a new order and returning the original one for a refund, as the exchanged item will only be sent out after the returned goods well received.

 

-When will I get my refund?

After you posted out the goods you mean to return, please kindly feedback the tracking information to us via email jbextension@jbextension.com so that we can track it down.

The refund will be processed within 5 working days after the goods arrived and condition checked, if you haven't got your refund passing the time frame, pls feel free to contact us.

 

-Where should I send back the products to?

Hereby our returning addresses & you can pick whichever to return the goods.

 

Italy warehouse:

JBEXTENSION

CORSO Stati Uniti 1/29 Q-L

PADOVA 35127 ITALY

jbextension@jbextension.com